1. DO YOU SHIP INTERNATIONALLY? AND HOW MUCH IS SHIPPING?
Yes, we ship to most countries around the world and our shipping is FREE! However, there are a few restrictions to a select few countries. If there is a restriction on your country, please email email@example.com to see if we can arrange a special shipment.
2. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Our processing time takes 1-7 business days before shipment. Deliveries usually take about 1 to 3 weeks. However, depending on your location, outside of USA, it may take up to 2 months. Keep in mind that during sale seasons or comeback seasons, orders might suffer a slight delay due to an excessive amount of orders being processed and shipped. Please contact firstname.lastname@example.org if you have not yet received your order in 2 months.
3. I HAVE NOT RECEIVED MY ORDER. IT'S BEEN 2 MONTHS!
If your order does not arrive within 8 weeks, please contact us at email@example.com to resolve the issue. We will work with you to re-ship your order or issue a refund.
4. WILL MY ORDERS BE IN THE SAME PACKAGE?
Please expect some items to be shipped separately if you ordered more than one item as the items may ship from different manufacturers. Most of the time however, they will be in one package.
5. I RECEIVED ONLY PART OF MY ORDER. WHERE IS THE REST?
We might ship from different licensed manufacturers using different carriers so some items might arrive earlier than others. If you would like to know the status of your items please contact us with your name and order number.
6. WHERE DO YOU SHIP FROM?
We ship from our partnered and licensed suppliers and manufacturers located in China.
7. WHAT ABOUT CUSTOM FEES?
We are not responsible for any custom fees once the item has shipped. Depending on your location, you may get custom fees, but this is rare. Please contact us with any issues regarding this.
**Shipping Disclaimers: LV Bangtan will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of LV Bangtan. Please make sure to enter the correct address at checkout to avoid any issues with shipping.